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Home :: Shipping

Shipping

DELAYS: Following frequent delays during 2020 and into 2021, delivery companies seem to now be working more smoothly, though clearance through customs with some orders to Europe are still subject to delays - please do contact us for advice on this or any other topic. Without allowing for any customs delays, most transit times are 1 to 2 weeks for Europe and 1 to 3 weeks for North America.

The majority of orders are despatched within 3 working days, though there will be delays during holidays.
Small orders are sent via the post, and by airmail outside the UK.
Larger orders are most often sent via Hermes in the UK, or by other carrier elsewhere, for which a contact phone number is essential.

Please be aware that import tax may be payable on orders sent outside the UK. This now also applies to EU countries.

Where do we deliver:
Potentially anywhere! However, not all countries are listed on this website as destinations. If you are in a country which is not listed, please email us with the items you would like and we will provide a quote with shipping options.

Phone numbers
Please provide a contact phone number for the delivery address. Except for very small orders sent by mail, most carriers require this – either landline or mobile/cell is OK. Wynstones Press will never use the phone number unless there is a query with your order, and nor will we pass any of your contact details onto a third party, with the exception of delivery companies.

Shipping costs
Except for European destinations, the shipping costs for orders placed through this website, with indications below, are for either airmail or a carrier.
Surface mail
Cheaper economy surface rates are available with prices starting from £5.50, but delivery times are 'when the ship sails...'

If you wish to place an order for shipment by sea please email with a list of items you would like and your delivery address and we will quote, without obligation, thank you.

UK: £2.95. Orders with a value above £50 post free.

Europe: Charged by weight.
For EU countries, minimum charge £6.25 upto a maximum charge of £16.00 for orders above 2 kilos weight.
For non EU countries, minimum charge £10.75 upto a maximum charge of £24.00 for orders above 4 kilos weight.

USA: Charged by weight.
Minimum charge £14.00 up to a maximum charge of £28.00 for orders above 2 kilos, 4.4 lbs weight.
The majority of orders to the USA above 1 kilo / 2.2 lbs weight will be sent via a carrier.

Australia and New Zealand: Charged by weight.
Minimum charge £14.85 up to a maximum charge of £50.00 for orders above 4 kilos weight.

Worldwide: Charged by weight.
Minimum charge £13.30 up to a maximum charge depending on destination: either £46.00 or £50.00.

Any questions regarding shipping costs please do contact us. We are happy to give a quote, without any obligation, for sending an order to a specific destination.

Payment
The payment for orders placed through this website will be processed via Paypal.

If you either have problems with the online payment, or you prefer to pay by a different method, please contact us and we will suggest alternative payment methods: either directly to Wynstones Press via Visa/Mastercard or bank transfer.

We are able to now also accept payment by bank transfer in either Euros or US dollars: please ask for details before ordering.

Delivery time

Most UK deliveries should arrive within 7 days.

Outside the UK within 2 to 3 weeks, though during 2020 there were severe delays with postal deliveries to many destinations, which we can only hope will continue to improve further during late 2021 and beyond.

Delivery deadlines
Where items are sent via normal post, whether inland or by airmail, we cannot guarantee how long delivery will take. However, if your order is needed by a particular date, please let us know as we will do our best to ensure it arrives on time.

Gifts
We include a receipt with each order. If your order is a gift to be sent directly please let us know and we will exclude the receipt, but will be very pleased to write a short note giving the name of, and a greeting from, the sender.

Large Advent Calendars
It is not possible for us to send the Large Advent Calendars through the UK Post Office due to size restrictions. This means that shipping is impossibly complex for orders outside the UK and we need to quote on an individual basis. Subsequently they are all listed as ‘out of stock’, whereas most of the designs are available.

The cost of shipping within the UK will be £6.95 per order, usually sent via Hermes. If your total order value exceeds £50.00 it will be post free.

For shipping outside the UK, we will quote on an individual basis.

Stock availability
In most cases there is more stock available. If you either require more copies of an item than the listed quantity, or if the item states there are none available, please contact us to check, thank you.

Trade orders
It is not possible to place trade orders through this website. Prices on this website are our retail prices.

If you are operating a shop/store or organising a stall for a Christmas/Advent or other event please contact us for a trade price list, giving trading name, contact name, address and telephone number.

Contacting us
Contact may be made via the ‘contact us’ form on this website.

Alternatively, send an email to info@wynstonespress.com

For the telephone, we do not keep to a regular working hour routine. Phone 01384 399455 (+44 1384 399455 from outside the UK), leaving a message if necessary and we will contact you as soon as possible, usually within 3 or 4 days.